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Privacy Policy

Contact us if you have any questions about our tea and  products, policies, store locations or for any feedback, comments or questions. Contact No. 1-877-345-7832 or email at juni@teapacksusa.com

Our Address:
Tea Packs, 1667 S. Hwy 17-92, Longwood, FL 32750.

Payment Options
To order online  from  Tea Packs, you  can use Pay-pal, Visa, Mastercard, Discover and American Express.

Safety
Entering your credit card information at Tea Packs online is safe. We have taken the necessary steps to ensure your payment information is processed with accuracy and confidentiality.

Store Name
Your purchases will appear as “Digicell” our credit card processing company, on your credit card statement.

Money Orders
If you prefer to use Money Orders to pay for products, they must be in US Dollars. To contact us by Email or call us toll free at 1-877-345-7832.

Privacy and Security
We at Tea Packs, are committed to protecting your privacy. We use the information you provide during online purchasing to process your online orders only. We do not sell, trade or rent your personal information to others. Tea Packs may release account information when we believe, in good faith, that such release is reasonably necessary to either comply with law, enforce or apply the terms of any of our user agreements or protect the rights, property or safety of Tea Packs, our users, or others.
We collect no other personal information about you other than what you provide during the checkout process.

Personal Information Collected
In order to process your online order, we require your name, email address, credit card number, expiration date, the name and billing address of your credit card, shipping address if different than your credit card billing address, and a contact phone number. This allows us to process and fulfill your order and to notify you of your order status.

Protecting Your Personal Information
When you provide us your personal information to process your online order, receive this information using a secure Internet server employing the industry standard secure transmission protocol known as SSL (Secure Socket Layer). SSL encrypts all personal information you send us, ensuring that this information is sent to us in a private and secure manner. Once received, all of your personal information is protected against unauthorized access.
A Tea Packs, representative will only ask you for credit card information if they are taking an order placed by phone. We will never contact you by phone or email to ask for your credit card information. If you receive a phone call or email requesting such information – DO NOT PROVIDE ANY PERSONAL OR FINANCIAL INFORMATION. Instead, contact us by phone, fax or email below and let us know that you have been contacted. Tea Packs representatives may contact you by phone or email to confirm the details of your order if required for fulfillment.

By using our website, you consent to the collection and use of your personal information by Tea Packs. If we change our Privacy policy, we will post the changes to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.

State Sales Taxes
For all Tea Packs purchases, sales tax will be charged where Tea Packs is required by law to charge tax. We will charge the applicable City, County and State sales and or use taxes in the State of Florida.

Orders processed for all other US states do not require Tea Packs to charge sales tax at this time.
Taxes that appear on your online order are approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped. Orders shipped to FL will have all applicable local and state sales taxes added to your total order, and to your shipping charges where appropriate.

Returns for Online Purchases

Returns
We want you to be satisfied with your order from Tea Packs, and we will gladly exchange or refund any unopened teas or other products that were purchased within 30 days of receipt.

  • All teas or products purchased must be unused, in their original packaging and in new condition upon receipt. If item is found damaged or used, Tea Packs will not be able to issue a refund.
  • Shipping cost will not be covered on returned or exchanged items to Tea Packs or the cost of shipping replacement or exchanged items to you.

We will gladly assist you with an exchange or refund of tea. Please email us atcustomercare@teapacksusa.com or contact us at 1-877-345-7832 toll free and we will help facilitate returns or exchanges.